We aren't currently able to accept returns, except for damaged goods. If you'd like to contact us regarding your order, please email info@salonpinkhair.com within 15 days of receiving your order. Please note if an item is accepted for return, refunds will be provided in the form of SALON PINK shop credit, minus the cost of return shipping, and some items may be subject to a restocking fee. Thank you for your understanding.
If you receive a damaged item, please contact us within 15 days of receiving your order at info@salonpinkhair.com with your name, order number and photos of the damage—we’ll straighten this out right away!
Our policy lasts 15 days. If 15 days have gone by since receipt of your purchase, unfortunately we can’t offer you a credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed in the form of SALON PINK shop credit within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please contact us at info@salonpinkhair.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@salonpinkhair.com and send your item to:
SALON PINK MAGNOLIA TOWERS #15 Parliament Street, Hamilton HM12
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a credit to the gift giver and he will find out about your return.
